Terms and Conditions

Last updated: 02/09/2025

Welcome to MyStitch (mystitch.co.uk). By accessing or using our website, placing an order, or engaging with our services, you agree to comply with these Terms and Conditions. Please read them carefully.

1. General

1.1 These Terms and Conditions govern the use of mystitch.co.uk and all services provided by MyStitch.

1.2 By using our website or services, you confirm that you are at least 18 years old and capable of entering into a binding contract.

1.3 We reserve the right to update or modify these terms at any time. Updated versions will be posted on our website with the revision date.

2. Orders and Payments

2.1 All orders are subject to acceptance by MyStitch. Confirmation of your order will be provided via email.

2.2 Prices for products and services are displayed on the website and are subject to change without notice. The price applicable is the one confirmed in your order acknowledgement.

2.3 Payment must be made in full using the accepted payment methods before order processing begins.

2.4 We reserve the right to cancel or refuse any order if there is reason to suspect fraudulent activity or incorrect pricing.

3. Shipping and Delivery

3.1 Delivery times are estimates and may vary depending on location, stock availability, and external factors.

3.2 Risk of loss or damage to products passes to the customer upon delivery. Customers are responsible for checking items upon receipt.

3.3 MyStitch is not liable for delays caused by third-party carriers.

4. Returns and Refunds

4.1 Returns are accepted only in accordance with our Return Policy, which may vary for custom or private label orders.

4.2 Customised or personalised items may not be eligible for return unless defective.

4.3 Refunds, where applicable, will be processed in the original payment method after verification.

5. Intellectual Property

5.1 All content on mystitch.co.uk, including text, images, logos, and designs, is owned by MyStitch or used with permission.

5.2 You may not reproduce, distribute, or use any content from the website for commercial purposes without express written permission.

6. Limitation of Liability

6.1 MyStitch shall not be liable for any indirect, incidental, or consequential losses arising from use of the website or purchase of products.

6.2 Our total liability in connection with any product or service shall not exceed the amount paid by the customer for that product or service.

7. Privacy

7.1 We collect and process personal data in accordance with our Privacy Policy, available on the website.

7.2 By using our services, you consent to our handling of your data as described in the Privacy Policy.

8. Governing Law

8.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Kingdom.

8.2 Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

9. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us:

MyStitch
Website: mystitch.co.uk
Email: contact@mystitch.co.uk