Privacy Policy

Privacy Policy

Last updated: 2/09/2025

MyStitch (“we”, “our”, “us”) operates the website mystitch.co.uk. We are committed to protecting your privacy and handling your personal data in a transparent, secure, and lawful manner in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or contact us.

1. Information We Collect

We may collect and process the following types of personal data:

1. a) Information You Provide to Us

• Name
• Email address
• Phone number
• Billing and delivery address
• Order details and preferences
• Enquiries submitted via contact forms or email

1. b) Automatically Collected Information

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on our website
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your personal data for the following purposes:

• To process and fulfil orders
• To communicate with you regarding enquiries, orders, or services
• To improve our website, products, and customer experience
• To comply with legal and regulatory obligations
• To prevent fraud and maintain website security

We will only use your personal data where we have a lawful basis to do so.

3. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

• Contract: When processing is necessary to fulfil an order or agreement
• Legitimate Interests: To operate and improve our business and website
• Legal Obligation: To comply with applicable laws and regulations
• Consent: Where you have given explicit consent (e.g. marketing communications)

4. Sharing Your Information

We do not sell or rent your personal data. We may share your information with trusted third parties only where necessary, including:

• Payment processors
• Delivery and logistics partners
• Website hosting and IT service providers
• Professional advisers (accountants, legal advisors)

All third parties are required to respect the security of your personal data and treat it in accordance with the law.

5. International Data Transfers

If your data is transferred outside the UK, we ensure appropriate safeguards are in place to protect your information in compliance with UK GDPR requirements.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration. While no online system is completely secure, we take reasonable steps to safeguard your information.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

8. Your Data Protection Rights

Under UK data protection law, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request erasure of your personal data
• Object to or restrict processing
• Request data portability
• Withdraw consent at any time

To exercise your rights, please contact us using the details below.

9. Cookies

Our website uses cookies to enhance your browsing experience and analyse website traffic. You can control or disable cookies through your browser settings. For more information, please see our Cookie Policy (if applicable).

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

MyStitch
Website: mystitch.co.uk
Email: contact@mystitch.co.uk

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your data protection rights have been violated.